A single system to manage all your restaurants' equipment: the Ivanti + TIS solution for inventory, maintenance, technical support and cost control of your equipment fleet.
No one knows for certain how much equipment there is, where it is, its brand and model, or how long it's been there.
Dozens of technical service centers, each with its own timelines, with no single assignment criterion.
Parts, interventions and warranties managed by hand: impossible to understand where the money is really going.
Without a shared calendar, preventive maintenance gets skipped — and breakdowns cost more.
Equipment Management brings together the data and workflow engine of Ivanti Neurons ITSM with the user experience of TIS (web and mobile app), tracking every piece of equipment from the day it's purchased to the day it's replaced.
A centralized product catalog and guided on-site inventory via mobile app, with smart label recognition for a consistently reliable equipment registry.
The restaurant reports an issue in a few taps; the system automatically assigns the right service center and tracks every status through to closure.
Each service center is enabled only for the equipment types and territories it covers: the right vendor for the right equipment, with no margin for error.
The Scheduled Maintenance Calendar turns head-office standards into an operational plan for every restaurant, with a full history and audit trail.
Residual value calculated automatically, warranties always under control, and the real cost of maintenance, part by part.
Real-time operational visibility, reliability by brand and model, maintenance compliance: decisions driven by data, not by gut feeling.
The restaurant reports the issue in a few taps from the app: the system automatically assigns the right service center and follows the intervention through to closure, across 5 tracked statuses: Open → Active → Arrived → Resolved → Closed.
Each service center is enabled only for the equipment types and territories it covers, by geographic area and category (kitchen or systems). Vendor changes can be planned independently, with management of interventions already open.
A four-phase journey, with progressive client-side effort and company roles already involved in the restaurant's day-to-day management.
Service centers are enabled by area and equipment type, loading the product catalog.
Client effort: Low
Restaurant and franchisee learn the app and platform through TIS video tutorials.
Client effort: Medium
Brand, model, serial number and location are recorded via mobile app.
Client effort: High
Ticket opening, scheduled maintenance and KPI monitoring become part of the restaurant's routine.
Client effort: Medium
Already in use across a network of hundreds of restaurants, ready to support new brands and new markets without starting from scratch.
The translation infrastructure is already in place: the platform can speak the language of any new market.
Workflow statuses, actions, reasons and notifications are customized via catalog, not code.
The same experience, wherever it's needed: office, restaurant, or a technician's van on the road.
Head office, franchisee, restaurant, service center: everyone sees only what they need.
Timeware — data integration and operational management solutions for organized food service.
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